PRIVACY POLICY

This Privacy Policy describes how Cactus Solutions, LLC ("we," "us," or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.

Contact
If you have questions, would like more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@mitchservices.com.

1. Collecting Personal Information
When you visit our website, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. We refer to any information about an identifiable individual as "Personal Information."

Device Information

  • Purpose: Load the site accurately and perform analytics to optimize user experience

  • Source: Automatically via cookies, log files, web beacons, tags, or pixels

  • Disclosure: Shared with processors

  • Data Collected: Browser version, IP address, time zone, cookie data, pages viewed, search terms, and interactions

Order Information

  • Purpose: Fulfill purchases, process payments, provide invoices, communicate with you, and screen for fraud

  • Source: Provided by the user

  • Disclosure: Shared with processors

  • Data Collected: Name, billing/shipping address, payment details, email address, phone number

Customer Support Information

  • Purpose: Respond to support inquiries

  • Source: Provided by the user

  • Disclosure: Shared with processors

  • Data Collected: Same as order information

2. Sharing Personal Information
We share Personal Information with service providers to help us deliver our services, fulfill our contracts with you, and optimize site performance.

3. Using Personal Information
We use your Personal Information to provide products and services, process transactions, and notify you of updates, promotions, or new offerings.

4. SMS
We use cookies to track shopping cart status and may use this information to send cart reminder SMS messages. We do not share your opt-in SMS data with unrelated third parties. Messaging partners may have access only as necessary to deliver messages.

5. Lawful Basis for Processing
For users in the EEA, we process your data under these legal bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Protection of vital interests

  • Legitimate interests not overridden by your rights

6. Retention
We retain your Personal Information as long as needed for our services or until you request deletion.

7. Automated Decision-Making
We do not engage in fully automated decision-making with legal or significant effects. Limited automated tools may be used for fraud prevention (e.g. temporary blacklists).

8. Your Rights

GDPR (EEA Residents)
You have the right to access, correct, update, or erase your Personal Information, or request data portability. Contact us to exercise your rights.

CCPA (California Residents)
You have the right to know what personal data we collect, request access or deletion, and designate an authorized agent to act on your behalf.

9. Cookies
We use cookies to enhance user experience and track behavior. Cookies may be persistent or session-based. You may manage cookies through your browser settings. Learn more at: www.allaboutcookies.org

10. Do Not Track
We do not change our data practices in response to Do Not Track signals due to inconsistent industry standards.

11. Changes
We may update this Privacy Policy periodically to reflect operational or legal changes. Please review this policy regularly.

12. Complaints
If you are not satisfied with our response to your privacy concerns, you may lodge a complaint with your local data protection authority.

Last Updated: June 1, 2025